Privacy Policy

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Southern Air and Electric

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Effective Date: March 22, 2026

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At Southern Air and Electric, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information specifically regarding our text messaging (SMS) services.

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1. Business Information

If you have questions about this policy or our messaging practices, please contact us:

• Business Name: Southern Air and Electric

• Address: 8571 Rocky Fork Rd. Smyrna, TN  37167

• Phone Number: 615-593-6767

• Email: info@southernairandelectric.com

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2. Information We Collect

To provide efficient HVAC services, we may collect the following information when you opt-in to receive text messages:

• Your name

• Mobile phone number

• Email address

• Service history and property address

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3. How We Use Your Information

We use the information collected to manage your account and provide a seamless service experience through our AI receptionist and Jobber platform. This includes:

• Sending appointment reminders and arrival windows.

• Providing digital invoices and payment links.

• Sharing job updates or service photos.

• Responding to inquiries via our AI-powered receptionist.

• Occasional promotional offers or seasonal maintenance reminders.

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4. Message Frequency

The number of text messages you receive will vary based on your interaction with us and your service needs. You can typically expect messages related to active service requests and occasional marketing updates (if opted-in).

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5. Data Storage and Protection

We take the security of your data seriously. Your information is stored using industry-standard safeguards, including secure cloud-based systems and restricted access protocols. We utilize Jobber.com and integrated AI tools to process messages, ensuring your data is handled through encrypted and professional-grade platforms.

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6. Third-Party Sharing

We do not sell or rent your personal information to third parties. We only share your data with trusted service partners—such as payment processors (via Jobber) or our AI communication tools—solely to the extent necessary to fulfill our services to you.

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7. Your Rights and Opting Out

You have the right to review, update, or request the deletion of your personal information at any time.

• To Opt-Out: You may cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

• To Get Help: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or contact us directly at  info@southernairandelectric.com